Terms and conditions

Who provides the services

Hairdressing services under the RAVEN Hair Collective brand are provided by: Vladimir Lekar - elite · Muchovo námestie 3975/3, 851 01 Bratislava – Petržalka · Company ID (IČO) 48105686 · Trade Register of the Bratislava District Office, No. 110-239148 · info@ravenhair.eu. Phone and WhatsApp: +421 949 577 053.

These terms and conditions apply to services you order as a consumer online (on this website or at rezervacie.ravenhair.eu), by phone, via WhatsApp or in person. You conclude the service contract with us; the Terminuj booking system is technically operated for us by Vassweb s. r. o.

The online shop does not sell anything yet. We will add terms for the sale of goods before it opens.

Services and prices

You will find the description of the services, their duration and prices on the Services & prices page. The price in the price list on the day of booking applies.

For prices marked “from”, the final price depends on the length and thickness of your hair, and for hairstyles also on how demanding they are. We will tell you the final price before we start working.

TAPE hair extensions: the price is for labour per pack, hair not included; the final price depends on the number of packs. A phone consultation is required before the appointment; this service cannot be booked online.

Booking an appointment

Online: choose a service, a day and a free time slot and enter your name, phone number and e-mail; no registration is needed. The contract is concluded when you receive the booking confirmation with a code by e-mail.

By phone or via WhatsApp at +421 949 577 053: you arrange the appointment directly with us.

Nothing is paid when booking and we do not take a deposit. For online bookings we will send you an e-mail reminder one day (24 hours) before the appointment.

Changing and cancelling an appointment

You can cancel the appointment or move it to another free time via the link in the confirmation e-mail, no later than 24 hours before the appointment. Less than 24 hours before the appointment, it can only be changed or cancelled by phone or via WhatsApp at +421 949 577 053.

If you do not cancel at least 24 hours in advance, a fee of 50% of the price of the booked service that blocked the appointment applies. The fee does not apply if you withdraw from the contract within the statutory 14-day period. Details are in the section Withdrawal from the contract.

If we have to cancel the appointment, we will contact you as soon as possible and offer you a replacement appointment; you pay nothing.

Arriving late

If you are running late, let us know by phone or via WhatsApp at +421 949 577 053 and we will agree on what to do next.

Payment

You pay for the service on the spot after it has been provided, in cash or by payment card. You will receive a receipt for the payment.

Withdrawal from the contract

If you booked the appointment online, by phone or via WhatsApp, this is a distance contract. You have the right to withdraw from it without giving any reason within 14 days of the day it was concluded (the day of booking).

Inform us of your withdrawal by a clear statement, for example by e-mail to info@ravenhair.eu or by letter to the operator’s address given above. You may use the model form below, but it is not obligatory. The deadline is met if you send your notice before it expires.

If you have already paid us anything, we will refund it no later than 14 days from the day we receive your notice of withdrawal, using the same means of payment you used, without any further fees.

If you requested that the provision of the service begin during the withdrawal period, you must pay us the price for the performance actually provided up to the day you informed us of your decision to withdraw from this contract. Once the service has been provided in full, the right of withdrawal expires if, before it began, you expressly agreed to it starting before the withdrawal period ended and confirmed that you had been informed that you would lose this right.

Model withdrawal form — To: Vladimir Lekar - elite · Muchovo námestie 3975/3, 851 01 Bratislava – Petržalka · Company ID (IČO) 48105686 · Trade Register of the Bratislava District Office, No. 110-239148 · info@ravenhair.eu. I hereby give notice that I withdraw from my contract for the provision of the following service: … · Ordered on: … · Name and surname: … · Address: … · Signature (only if this form is sent on paper): … · Date: …

Complaints about a service

If the service was not performed as agreed or has a defect, you can make a complaint in person at the salon, by phone or via WhatsApp at +421 949 577 053, or by e-mail to info@ravenhair.eu.

Tell us about the defect as soon as possible after you notice it — with hair it becomes harder over time and after washing to judge whether the defect lies in the service. This does not shorten your statutory deadlines.

We will confirm receipt of your complaint in writing without undue delay (for example by e-mail), together with the period within which we will remedy the defect; this period will not exceed 30 days from the day of the complaint.

If the defect can be remedied, we will remedy it free of charge (for example by adjusting the cut or colour). If it cannot be remedied or we do not remedy it in time, you are entitled to a reasonable price reduction, or you may withdraw from the contract and we will refund the price you paid.

If we reject your complaint, we will give you the reasons in writing. We are not liable for a result that arose from your express instruction if we warned you in advance that the instruction was not suitable.

Request for redress and dispute resolution

If you are not satisfied with how your complaint was handled, or you believe we have breached your rights, you can ask us for redress at info@ravenhair.eu.

If we reject your request or do not respond within 30 days of it being sent, you can submit a proposal for alternative dispute resolution, for example to the Slovak Trade Inspection (soi.sk). The list of all alternative consumer dispute resolution bodies is kept by the Ministry of Economy of the Slovak Republic at mhsr.sk. You can always go to court.

Compliance with consumer rights is supervised by the Slovak Trade Inspection (soi.sk).

Final provisions

We process personal data provided when booking as described on the Privacy policy page.

These terms and conditions are governed by the law of the Slovak Republic, in particular Act No. 108/2024 Coll. on Consumer Protection and the Civil Code. If we change them, the version in force at the time of booking applies to bookings already confirmed.

These terms and conditions apply from 23 October 2026.